The Only Employee Who Attends Every Meeting
Think about the people inside your company who seem to know everything.
There’s always one.
They’ve been around for years. They remember why a product was built a certain way, which customers are likely to become great references, which procurement teams always negotiate until the last minute, and why Finance refuses to approve a certain type of contract. They don’t know everything because they’re smarter than everyone else. They know everything because they’ve simply been present for thousands of conversations that everyone else has forgotten.
Now imagine someone who never misses a meeting.
Someone who sits quietly on every sales call, every customer support interaction, every product review, every implementation discussion, every postmortem, every roadmap session, and every executive planning meeting. They never get distracted. They never take another job. They never forget what happened three years ago. Over time, that person wouldn’t just become knowledgeable. They’d develop an understanding of how your company actually operates that no individual employee could realistically match.
I think that’s where enterprise AI is heading.
Not because it replaces expertise, but because it accumulates context at a scale humans simply can’t. That’s a subtle distinction, but an important one. We’ve spent the last year talking about AI as if it’s another application employees occasionally use. I suspect we’ll eventually think about it very differently. It’ll become the one system that has observed the organization as a whole. Sales sees one part of the business. Engineering sees another. Finance sees another. AI may become the first participant that quietly understands how all of those pieces fit together.
That possibility is exciting, but it also comes with responsibility. Because if AI eventually becomes the only “employee” with visibility across the entire organization, then it’s also inheriting every strength and every weakness along the way. It will learn the habits worth preserving and the habits nobody realized were holding the company back. It will notice which teams collaborate well and which ones operate in isolation. It will recognize where decisions consistently stall and where customers repeatedly encounter friction.
The organizations that gain the greatest advantage won’t simply ask AI for answers.
They’ll ask what AI is seeing that nobody else can.
That feels like a much more interesting future than one where AI simply writes emails a little faster.
